Four Common Ice Machine Issues and What to Check First Before Calling For Service

1. Ice Machine Not Dispensing Ice

If your ice machine suddenly stops dispensing ice properly, here are a few things to check for first…
(1) Is there sufficient water flow to the ice machine? The solution may be as simple as making sure the water is on.
(2) If water is on, next check the water pressure. If too low, the ice machine may not be receiving adequate water for ice production.
(3) Make sure the “feeler” is not blocked by a pile of ice or other obstruction. This may be keeping your ice machine from running.

2. Ice Machine Not Making Ice

If your ice machine has completely stopped or slowed way down on ice production, here’s what to check for first…
(1) Is the ice machine in fact on? Did someone accidently shut it off? This is a simple yet often overlooked possibility.
(2) Is the thermostat set to the correct temperature?
(3) If you have a frozen water line, you may need to defrost the machine. To do this, switch off the machine, turn off the water supply, and wait for the line to unfreeze. If no other issues are present, your ice machine should be able to make ice again, but if not, you’ll need to call a service company.

3. Ice Machine Water Leak

If you’ve started to notice water leaking around your ice machine, you may first want to check for …

(1) Is your ice machine set in a level position?
(2) Can you see any visible damage to the water pipes near the equipment that might be the source of the leak? If so, this may be a plumbing issue. If the leak is coming from within the machine, you will need a professional service technician.
(3) Is the filler cup in the correct position?
(4) Is the drain line clogged?

4. Odd Odors

Ice should be clear and odorless, so if your ice starts to have an unpleasant smell, it’s time to change your filter and deep clean your equipment. Replacing the water filter cartridge is something that you can ‘DIY’, or, for less hassle it can be included with your preventative maintenance plan or cleaning service.

Maintenance and water filter replacements are recommended AT LEAST every 6 months, but recommendations may vary depending on the quality of your tap water, type of filter, and level of usage.

Learn more about our preventative maintenance plans that are an effortless way to help avoid these common problems.