Responsible for service and maintenance of commercial refrigeration equipment such as walk-in coolers and freezers, reach-in and roll-in coolers and freezers, blast chillers, roll-ins, under-counter coolers, etc. The Refrigeration technician will need to be able to diagnose problems promptly and provide an accurate recommendation for service/repairs. Technicians should also provide a high level of customer service when on the job-site. Technicians are required to maintain company provided vehicles with proper tools and equipment and complete any required paperwork or tasks required by Coolers Inc. and/or the client for each job.
Parts Counter Sales Associate
As the Parts Counter Associate, you will be the first point of contact for Coolers Inc., so your attitude and presentation must be energetic, professional, welcoming, and friendly. You will be responsible for assisting customers over the phone with parts orders as well as in-person counter sales. This position also requires you to assist other departments in securing parts necessary for service and installations. You will be required to research vendors and order the correct parts needed and should be knowledgeable of the refrigeration industry. You will also be responsible for answering incoming phone calls, transferring them to the appropriate person/department, and entering service calls into our dispatch system.
As a Beverage Technician you will be responsible for service as well as installations of soda and beverage fountain equipment. You will work closely with the Dispatch Department to complete service requests as quickly as possible while providing the most reasonable repair to meet customer’s needs. As a Beverage Technician, you will be a representative of Coolers Inc. when driving the company vehicles as well as while on job sites. You will be required to conduct yourself in a safe and professional manner.
In the service dispatcher role you will be responsible for scheduling and dispatching technicians, receiving service calls, and inputting new work orders into our software system. Types of dispatch scheduling will include urgent equipment repairs, planned maintenance, equipment installations, warranty service calls, and more. This position will be required to build and maintain detailed records on incomplete service calls, customer information, and all necessary follow up. When needed, the dispatcher may be required to pull permits and schedule final inspections with city permitting offices. The dispatcher will also prepare invoices for procession and any additional tasks related to this role that maybe assigned.
AR/Billing & Invoicing Specialist
We are hiring for an Invoicing, Billing & Collections representative who is capable of creating invoices from complex and detailed work-orders and must be proficient in performing A/R duties such as processing and monitoring of incoming payments and securing revenue by verifying and posting receipts. This position may also be responsible for some collections tasks, such as following up with customers who are late on their payments.