Responsible for service and maintenance of commercial refrigeration equipment such as walk-in coolers and freezers, reach-in and roll-in coolers and freezers, blast chillers, roll-ins, under-counter coolers, etc. The Refrigeration technician will need to be able to diagnose problems promptly and provide an accurate recommendation for service/repairs. Technicians should also provide a high level of customer service when on the job-site. Technicians are required to maintain company provided vehicles with proper tools and equipment and complete any required paperwork or tasks required by Coolers Inc. and/or the client for each job.
In the service dispatcher role you will be responsible for scheduling and dispatching technicians, receiving service calls, and inputting new work orders into our software system. Types of dispatch scheduling will include urgent equipment repairs, planned maintenance, equipment installations, warranty service calls, and more. This position will be required to build and maintain detailed records on incomplete service calls, customer information, and all necessary follow up. When needed, the dispatcher may be required to pull permits and schedule final inspections with city permitting offices. The dispatcher will also prepare invoices for procession and any additional tasks related to this role that maybe assigned.