What is Emergency Service?

At Coolers Inc. our mission is to solve our customers’ kitchen equipment problems as accurately and as efficiently as possible. We understand the nature of the foodservice business and that unexpected equipment breakdowns can lead to major operational setbacks. That’s why we offer 24/7 emergency service.

What is considered an emergency?

If any of your critical equipment, like a walk-in refrigerator or freezer is down, that will be considered top priority for service scheduling.

We understand that equipment downtime will have frustrating ripple effects during your operating hours that often equates to business lost, time lost, and even inventory lost if not corrected in time – especially when it comes to a walk-in unit that may contains thousands of dollars in inventory. That is why we prioritize these service calls as ’emergency’.

If equipment breakdowns happen after business hours, we always have a highly skilled technician on call 24/7. We hope these emergency situations don’t happen to you, but we do understand they happen. It’s our mission to resolve these emergency issues and get your kitchen or business back to smooth operations no matter the hour.